Written 21/03/08

I apologise for the nuisance caused by the odour from the Cambridge Sewage Treatment Works.

I'm also sorry to hear that one of the residents was disappointed with the response they received when contacting our helpline. Most of our customer contact is over the telephone and our Customer Service staff are specially trained to handle a wide range of enquiries efficiently. I regret that on this occasion the resident did not receive the high standard of service expected of us.

Our local wastewater team confirm that they are currently experiencing operational issues on the site but are working hard to improve the situation as soon as possible.

If you have any further questions, please do not hesitate to contact me again by replying to this e mail:

Yours sincerely

David Spencer Customer Services

AWA's Complaints leaflet can be found here (Adobe/PDF, 1.8MB).

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